Reference

Read These Terms Before You Start

These terms set out what you agree to when you open and use your f111game account — covering everything from how deposits clear via bKash, Nagad and Rocket, to how we handle account access and closures.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region rules applyTerms updated without prior notice
f111game Read These Terms Before You Start
TERMS CONTACT PATHS

Get Help With Your Account Terms

If something in these terms is unclear, or you need to raise a concern about how they have been applied to your account, our support team is here to help. You can reach us through live chat inside your account dashboard, by email, or through the help centre — each channel connects you to the same team. Whether your question is about a bKash deposit that was flagged, a Nagad withdrawal held for verification, or a Rocket payment dispute, start with live chat for the quickest resolution.

Live Chat Open the chat icon from your account dashboard. Raise a terms query, a payment dispute or a verification question and our team responds directly.
Email Support Send your query to our support email. Include your account reference number and the specific clause or transaction you are asking about for a faster response.
Help Centre Browse the help centre for answers on account rules, wallet payment steps, and what happens when a bKash or Nagad transaction is held for review.
HOW WE APPLY RULES

How f111game Handles Account Policy

These terms are not a formality. They reflect how we actually operate accounts, process payments and manage disputes. Each point below describes a real process — not a policy intention. If you ever think a rule has been applied incorrectly to your account, the dispute path is through support, not unilateral action on the account.

Wallet Verification Steps

When you deposit via bKash, Nagad or Rocket, we cross-check the sending number against your registered account details before the funds are credited to your balance.

Account Security Practices

Your account is protected by a one-time PIN step at login. We do not store your mobile wallet credentials — only the transaction reference passed back from the payment rail.

Data Retention Under Terms

We retain your account and transaction records for as long as required by our operating obligations. You may request a summary of your data by contacting support directly.

Dispute and Amendment Requests

To request a correction to your account record or challenge a terms decision, submit your case via email with your account reference and the relevant transaction date.

Common Questions About These Terms

These are the questions we hear most often about account terms, payment conditions and eligibility. Each answer reflects how we actually handle the situation — not a general policy statement.

Access and eligibility depend on your local law and the region you are in. We do not confirm legal access for any specific area — that is your responsibility to check under local rules.

Depending on the breach, your account may be suspended or permanently closed. Funds held at the time of suspension are subject to review before any withdrawal is processed.

Yes. Contact support via live chat or email with your account reference and the specific decision you are disputing. Our team will review and respond with a written outcome.

We may update these terms without advance notice. Check this page regularly. Using your account after a change is posted means you accept the updated version in full.

The payment-specific conditions — such as transaction limits and verification requirements — are shown at the cashier screen. These terms incorporate those conditions by reference.

Contact support directly and request account closure. Any pending transactions, including Nagad or Rocket withdrawals already submitted, will be processed before the account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.